SHIPPING & REFUND POLICIES

PACKING & SHIPPING

Our commitment to safety and sanitation to reduce the risk of COVID-19 transmission:

  • Our limited and safely-distanced staff will be packing wine and cheese and practicing heightened sanitization to reduce any risk that any surface becomes contaminated.
  • CDC states there is a very low risk that COVID-19 can be spread from products or packaging because of its poor survivability on objects like letters or cardboard.
  • For cheese shipments, UPS will deliver to the recipient's doorstep. For wine shipments, UPS has temporarily adjusted its "Signature Required" guidelines so that the receiver will no longer need to sign but will need to acknowledge that UPS is making a delivery and verify their age by showing a government-issued photo ID.

ORDER FULFILLMENT

Orders placed by 11:00 am PST will be processed and fulfilled on the order date and orders placed after will be processed and fulfilled on the next business day. Please be aware that we only ship Mon–Thu via UPS and weekend delivery is not an option. All orders are subject to availability and can be delayed by adverse weather conditions. Customers will be notified by email if a weather delay is placed on their order. Weather delays can be overridden by request though due to possible tempering of goods, no refunds or exchanges will be given.

CHEESE SHIPPING

Pennyroyal Farm can deliver cheese to all 50 states via UPS.  We ship the package so that it will be received within 24-48 hours after leaving the creamery, guaranteeing that the cheeses arrive in perfect condition.

INVOICE TOTAL

CA

WEST OF THE ROCKIES

EAST OF THE ROCKIES

$0–$99

$20

$28

$38

$100–$199

FREE

$18

$28

$200–$299

FREE

FREE

$18

$300+

FREE

FREE

FREE

 

WINE SHIPPING

Pennyroyal Farm can deliver wine to 43 states. Our wines are shipped by common carrier and must always be shipped separately from cheese. Air Shipping is available to most states. Expedited air-shipment orders must be received before the following cut-off times to be delivered accordingly: 1-Day Air orders Monday-Thursday at 11am PST; 2-Day Air orders Monday-Wednesday at 11am PST.

We ship wine to AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, NE, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY, and by air to AK & HI.

 

1-3 BOTTLES

 CA & NV
 WEST
 CENTRAL
 EAST
 AK & HI

Ground

$18

$20

$23

$25

-

3-Day Air

-

-

$36

$39

-

2-Day Air

-

-

$50

$52

$66

1-Day Air

$28

$37

$42

$43

$59

4-6 BOTTLES

CA & NV
WEST
CENTRAL
EAST
AK & HI

Ground

$21

$24

$31

$33

-

3-Day Air

-

-

$51

$56

-

2-Day Air

-

-

$73

$76

$85

1-Day Air

$32

$53

$59

$62

$79

7-9 BOTTLES

CA & NV
WEST
CENTRAL
EAST
AK & HI

Ground

$25

$30

$40

$44

-

3-Day Air

-

-

$67

$72

-

2-Day Air

-

-

$98

$101

$108

1-Day Air

$39

$69

$77

$79

$91

10-11 BOTTLES

CA & NV
WEST
CENTRAL
EAST
AK & HI

Ground

$27

$33

$45

$50

-

3-Day Air

-

-

$81

$89

-

2-Day Air

-

-

$120

$124

$129

1-Day Air

$44

$79

$89

$90

$101

12 BOTTLES

CA & NV
WEST
CENTRAL
EAST
AK & HI

Ground

$0.01

$0.01

$0.01

$0.01

-

3-Day Air

-

-

$81

$89

-

2-Day Air

-

-

$120

$124

$129

1-Day Air

$44

$79

$89

$90

$101

 

WINE & CHEESE REFUNDS

Our policy is to refund or replace any wine or cheese that is damaged, flawed, packed incorrectly, or broken.  We request that if a bottle of wine is corked, you send us the cork.  We cannot accept a return of wine that was ordered in error or damaged by adverse weather conditions.  We make every effort to warn you of adverse weather in your area and give you the option of overriding a shipping delay at your own risk.  If you have a problem with a bottle of wine or cheese, please email sales@pennyroyalfarm.com.